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You have the right to cancel your order or return products within 14 days of receipt, in accordance with Irish consumer protection legislation. The 14-day period begins on the day you receive the goods.
For services, you may cancel within 14 days of entering into the service agreement, provided the service has not been fully performed with your explicit consent.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items must not show signs of wear, damage, or alteration.
You must provide proof of purchase, such as an order confirmation or receipt, when requesting a return.
Custom-made or personalized items may not be eligible for return unless they are defective or do not match the agreed specifications.
If you are returning items due to our error or if the items are defective, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of returning the items to us.
We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization and instructions for returning the items.
Once we receive your returned items and verify that they meet our return conditions, we will process your refund within 14 business days.
Please include your order number and reason for return when contacting us. This will help us process your return more efficiently.
Certain items are not eligible for return, including:
This return policy is provided in addition to your statutory rights as a consumer under Irish and European Union law. Nothing in this policy affects your legal rights.
If goods are faulty, not as described, or do not match the sample shown, you have additional rights under consumer protection legislation, including the right to a repair, replacement, or full refund.
You may cancel your order before it has been dispatched. Once an order has been dispatched, it is subject to our standard return policy.
To cancel an order, please contact us as soon as possible. If the order has already been processed, you will need to return the items according to our return process.
If you cancel an order before dispatch, we will refund the full amount within 14 business days.
Refunds will be processed to the original payment method used for the purchase. Please allow 14 business days for the refund to appear in your account after we have processed your return.
If you paid by credit or debit card, refunds will be issued to the same card. If you paid by another method, we will refund using the same method unless you request otherwise.
We reserve the right to refuse a refund if items are returned in a condition that does not meet our return conditions.
For questions about returns, cancellations, or refunds, please contact us:
Wrizelonvim
2 Parnell St, Prior's-Land
Limerick, V94 N277, Ireland
Email: callme@wrizelonvim.world
Phone: +353 61 278 654
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